1. Introduction

Eskore Digitals is a Canadian-registered digital marketing agency providing Social Media Management, Content Creation, Lead Generation, Automation, and 360° marketing solutions.

We are committed to protecting your personal information and handling it responsibly in accordance with Canadian privacy laws, including:

• PIPEDA (Personal Information Protection and Electronic Documents Act)
• CASL (Canada’s Anti-Spam Legislation)

By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

a) Information you provide directly

When you contact us, request a quote, or work with us, we may collect:

• Full name
• Email address
• Phone number
• Business name
• Social media URLs
• Project details
• Payment details (processed through secure third-party systems)

b) Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser details
• Device information
• Cookies
• Pages viewed
• Time spent on site
• Referral source

c) Media Uploads

If you upload content to our website, ensure no location data (EXIF/GPS) is attached. Visitors may download and extract such data.

3. How We Use Your Information

We use your information only for legitimate business purposes, such as:

• Providing and managing our services
• Responding to inquiries
• Creating proposals, agreements, and invoices
• Improving our website and marketing
• Sending service updates
• Maintaining security and fraud protection
• Complying with Canadian legal obligations

We do not sell or rent your personal information.

4. Cookies & Tracking Technologies

We use cookies to enhance user experience. Cookies may:

• Remember your login
• Save form inputs
• Analyze website traffic
• Improve website performance

You can disable cookies in your browser settings anytime.

5. Email & Communication Policy (CASL Compliant)

Under Canada’s Anti-Spam Law (CASL), we send email only when:

• You opt-in voluntarily
• You request information
• You’re an active client
• You provide implied or express consent

You may unsubscribe anytime.

6. Who We Share Your Data With

We may share limited data with:

• Payment processors
• CRM / automation tools
• Social media platforms
• Cloud storage providers
• Legal or regulatory authorities (only when required by law)

We never share personal information outside business necessity.

7. Data Storage & Protection

We store data securely using encrypted systems.

We take reasonable steps to protect your information from:

• Unauthorized access
• Misuse
• Loss
• Disclosure

However, no system is 100% secure online. You share information at your own risk.

8. How Long We Keep Your Information

• Client data: retained as long as you remain an active client
• Comments: indefinitely
• Uploaded files: indefinitely
• Contact form submissions: up to 24 months
• Accounts: until deleted by user

We keep information only as long as necessary for business or legal requirements.

9. Your Rights (Under Canadian Law)

You may request:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your personal data
• Transfer of your data (where applicable)

Contact us anytime to make a request.

10. Third-Party Content & External Links

Our website may contain:

• Embedded posts
• Videos
• Images
• Links to other websites

These third parties may collect their own data. We are not responsible for their privacy policies.

11. Children’s Privacy

We do not knowingly collect data from individuals under 16 years old.

If you believe a child has provided information, contact us for immediate removal.

12. International Users

If you access our website from outside Canada, you agree your data will be processed in Canada.

13. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with the revised date.

14. Contact Information