At Eskore Digitals, we aim to deliver high-quality Social Media Marketing (SMM) and Business Development services.

This Refund Policy outlines the conditions under which refunds may or may not be granted.

1. General No-Refund Principle

Because our services involve strategic planning, labour hours, talent sourcing, and digital deliverables that cannot be returned once delivered:

However, we allow limited exceptions described below to maintain fairness and transparency.

2. Refund Eligibility Window (Strict)

A client may request a refund only within 3 calendar days of the initial payment AND ONLY IF:

• No work has started,
• No team member has been assigned
• No resources, ads, strategies, or deliverables have been created.

3. Proof of Work Clause (Strong Protection)

Refunds are not granted if Eskore Digitals can provide any evidence of work completed, including but not limited to:

• Strategy documents
• Research, audit, or assessment reports
• Social media creatives
• Team hiring or onboarding
• Communications done on the client's behalf
• Scheduling or consultation hours

4. Service Satisfaction Clause

Marketing outcomes vary by industry, budget, competition, and market conditions.

Therefore:

Performance cannot be guaranteed — but we always strive for optimal results.

5. Commitment & Contractual Period Clause

If the client signs a 3-month contract, 6-month contract, or any retainer:

• Early termination by the client does NOT qualify for a refund.
• The remaining unpaid period may still be billed depending on the contract.

6. Team Hiring / Recruitment Services Refund Rule

If Eskore Digitals has sourced, screened, trained, or onboarded any staff for the client (such as appointment setters, SMM managers, editors, closers, or assistants):

7. Chargeback / Dispute Prevention Clause

If a client initiates a chargeback without allowing proper communication:

Eskore Digitals reserves the right to:

• Pause all services immediately
• Provide full evidence to the payment processor
• Recover legal and administrative costs through collections or civil action

8. Exceptional Refund Cases (Very Limited)

A partial refund may be considered ONLY IF:

• A duplicate payment occurred due to a technical error
• A service was mistakenly billed twice
• The client paid for a service that Eskore Digitals later determines it cannot deliver

9. Refund Request Process

To request a refund (if eligible under this policy), the client must:

1. Email [email protected]
2. Use the subject line: "Refund Request – [Your Name]"
3. Include payment receipt and reason

All decisions are returned within 7 business days.

10. Final Decision Clause

Eskore Digitals reserves the sole right to:

• Approve
• Reject
• Offer a partial refund
• Or provide service credits

11. Policy Updates

This Refund Policy may be updated at any time to remain compliant with Canadian guidelines and evolving business needs.